Rich Products & Solutions Private Limited, a company incorporated in
India, having corporate identification number U15549PN1994PTC015847 and its registered office at J-177,
MIDC, Bhosari, Pune, Maharashtra – 411026, India, and its affiliates and subsidiaries (hereinafter
collectively referred to as “Rich’s,” “us,” “we,” “our,” or “Company”) have created this Privacy Policy
to apply to all users of this website, www.richs.in and all digital
assets contained or offered therein (collectively, our “Services”). This Privacy Policy describes,
among other things, the types of information we collect from users when you use our Services, how we use
it, and how you can exercise certain rights related to your Information.
This Privacy Policy is integrated into our Terms & Conditions of Use
(“Terms & Conditions”). By using the Services and providing us with your Information (defined
below), you agree and consent to the practices described in this Privacy Policy and Terms &
Conditions referenced below and to the updates to these policies posted here from time to time. If
you have any privacy or data use concerns, please contact us as set out below under the heading
“How to Contact Us.”
To make sure you stay informed of all changes, you should check these
policies periodically. Updates will be referenced by the “Last Updated” date shown at the bottom of this
policy.
We may collect the following types of personal data about you which are
described in more detail below: (A) information you provide to us, (B) information we may automatically
collect, and (C) information we may receive from third parties. The information listed in (A)–(C)
above, are detailed below, and hereinafter referred to as “Information.”
In using our Services, you may provide us with Information, including,
without limitation:
- Contact information such as
name, email address, postal address, and telephone number(s);
- Work center and line of
business;
- Role within the Company,
product of interest, and address;
- Communication and product
preferences;
- Payment and transaction
information including credit or bank card information;
- Additional Information as
otherwise described to you at the point of collection or pursuant to your consent.
You are under no obligation to provide your Information but your refusal to
do so may prevent you from using certain Services. The Information provided by you must be
complete and accurate. You must at all times verify the accuracy of the Information and documents
provided as your own. In case of providing untruthful, inaccurate, or outdated Information, we may
suspend our Services provided.
Our Services may automatically collect certain Information about you.
We use this Information to help us design our Services to better suit our users’ needs. This
Information may include:
- IP address, which is the number
associated with the service through which you access the Internet, like your ISP (Internet service
provider);
- Date and time of your visit or
use of our Services;
- Domain server from which you
are using our Services;
- Type of computer, web browsers,
search engine used, operating system, or platform you use;
- Data identifying the web pages
you visited prior to and after visiting our website or use of our Services;
- Your movement and activity
within the website, which is aggregated with other information;
- Geographic data such as country
or region;
- Mobile device information,
including the type of device you use, operating system version, and the device identifier (or
“UDID”); and
- Mobile application
identification and behavior, use, and aggregated usage, performance data, and where the application
was downloaded from.
We collect the above Information directly and through the use of third
parties. We collect this Information by using certain technologies, such as cookies, web beacons,
and other technologies. Third-party service providers, advertisers, and/or partners may also view,
edit, or set their own cookies or place web beacons.
a. Cookies (or browser cookies).Cookies are small digital files that
are transferred to your computer or smartphone’s hard drive when you visit a website or click on a
URL. Most web browsers automatically accept cookies. You may refuse to accept browser
cookies by activating the appropriate setting on your browser. However, if you select this
setting, you may be unable to access certain parts of our Services. Unless you have adjusted your
browser setting so that it will refuse cookies, our system will issue cookies when you direct your
browser to our Services.
b. Flash Cookies. We may use local shared objects, also known as Flash cookies, to store your
preferences such as volume control or display content based upon what you view on our site to
personalize your visit. Third parties, with whom we partner to provide certain features or to
display advertising based upon your browsing activity, use Flash cookies to collect and store
information. Flash cookies are different from browser cookies because of the amount of, type of,
and how data is stored. Cookie management tools provided by your browser will not remove Flash
cookies.
c. Web Beacons. Website pages may contain small
electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel
gifs) that permit us, for example, to count users who have visited those pages and for other related
statistics (for example, recording the popularity of certain content and verifying system and server
integrity). We also use these technical methods to analyze the traffic patterns, such as the
frequency with which our users visit various parts of the Services. These technical methods may
involve the transmission of Information either directly to us or to a third party authorized by us to
collect Information on our behalf. Our Services may use retargeting pixels from Google, Facebook,
and other ad networks. We may also use web beacons in HTML emails that we send to determine
whether the recipients have opened those emails and/or clicked on links in those emails.
d. Analytics. Analytics are tools we use, such as Google Analytics, to help provide
us with information about traffic to our website and use of our Services, which Google may share with
other services and websites who use the collected data to contextualize and personalize the ads of its
own advertising network. Learn more about Google’s Privacy Policy here: https://policies.google.com/privacy?hl=en-US. You can opt out of having your activity on our Services made available
to Google Analytics by installing the Google Analytics opt-out add-on for your web browser by visiting:
https://tools.google.com/dlpage/gaoptout for your web browser.
e. Mobile Application Technologies. If you access our website and Services through a mobile device, we may
automatically collect Information about your device, your phone number, and your physical
location.
We may collect additional Information about you from third-party websites,
social media platforms, such as but not limited to, Facebook, Twitter, or Instagram (“Social Media
Platforms”), and/or sources providing publicly available information (e.g., from the India Post) to help
us provide services to you, help prevent fraud, and for marketing and advertising purposes.
This Privacy Policy only applies to Information collected by our
Services. We are not responsible for the privacy and
security practices of those other websites or Social Media Platforms or the Information they may collect
(which may include IP address). You should contact such third parties directly to determine their
respective privacy policies. Links to any other websites or content do not constitute or imply an
endorsement or recommendation by us of the linked website, Social Media Platform, and/or
content.
We use and process your Information for things that may include, but are not
limited to, the following:
- To respond to your inquiries
and provide you with requested information and other communications, including by email;
- To process your product
registration request;
- To send you our newsletter and
other correspondence you request;
- To help you locate retailer,
distributor, and wholesaler locations near you;
- For general or targeted
marketing and advertising purposes, including sending you promotional material or special offers on
our behalf or on behalf of our marketing partners and/or their respective affiliates and
subsidiaries and other third parties, provided that you have not already opted out of receiving such
communications;
- To fulfill contracts we have
with you;
- To manage, improve, and foster
relationships with third-party service providers, including vendors, suppliers, and parents,
affiliates, subsidiaries, and business partners;
- To maintain, improve,
customize, or administer the Services, perform business analyses, or other internal purposes to
improve the quality of our business, the Services, resolve technical problems, or improve security
or develop other products and services;
- To comply with our Terms &
Conditions;
- For analytics for business
purposes and business intelligence;
- To comply with any applicable
laws and regulations and respond to lawful requests; and/or
- For any other purposes
disclosed to you at the time we collect your Information and/or pursuant to your consent.
We may disclose anonymized aggregated information about our users, that does
not identify any individual, without any restriction.
We may share your Information as set forth in the Privacy Policy and in the
following circumstances:
- Third-Party Service Providers. We may share your Information with third-party service providers or
data processors that perform certain functions or services on our behalf (such as to host the
Services, store or manage the data, perform analyses, process payments, provide customer service, or
send communications for us). These third-party service providers will process this data only for purposes specified by us.
In some instances, we may aggregate Information we collect so
third parties do not have access to your identifiable Information to identify you
individually.
- Disclosure of Information for Legal and Administrative
Reasons. We may disclose your Information without notice:
(i) when required to by law or to comply with a court order, subpoena, search warrant, or other
legal process; (ii) to cooperate or undertake an internal or external investigation or audit; (iii)
to comply with legal, regulatory, or administrative requirements of governmental authorities
(including, without limitation, requests from the governmental agency authorities to view your
Information); (iv) to protect and defend the rights, property, or safety of us, our subsidiaries and
affiliates and any of their officers, directors, employees, attorneys, agents, contractors and
partners, and the website Service users; (v) to enforce or apply our Terms & Conditions; and
(vi) to verify the identity of the user of our Services.
- Business Transfers. Your Information may be transferred, disclosed, or otherwise
conveyed (“Conveyances”) to a third party where we:
(i) merge with or are acquired by another business entity; (ii) sell all or substantially all of our
assets; (iii) are adjudicated bankrupt; or (iv) are liquidated or otherwise reorganize. You
agree to any and all such Conveyances of your Information.
- Information Shared with our Parent, Subsidiaries, and
Affiliates. We may share your Information with our parent
company, subsidiaries, and affiliates. If you do not want us to share your Information with
our subsidiaries and affiliates, please contact our Privacy Counsel at [email protected].
- Aggregate and Deidentified Data. We may share general Information, aggregated data or publish
information based on aggregated data. However, we will only do so in a way that your personal
identity is protected.
- Online Communications. Any Information you submit in a public forum (e.g., a blog or
social network) may be read, collected, or used by us and other participants, and could be used to
personalize your experience. You are responsible for the Information you choose to submit in
these instances.
- With Your Consent. We
may share Information consistent with this Privacy Policy with
your consent.
Except as provided in this Privacy Policy, we will not transfer, exchange,
trade, or disclose your Information we have collected without your consent.
III. LINKS TO OTHER WEBSITES
Occasionally, at our discretion, we may link to third-party sites or content
on our Services (“Third-Party Websites”). We may do this for the convenience of you and other
users of the Services, but we do not have control over the operation of these Third-Party
Websites. These third-party sites have separate and independent privacy notices. We,
therefore, have no responsibility or liability for the content and activities of these linked
sites.
In addition, from our Services you may be able to interact with social media
sites (“Social Media Platforms”), for example, by “liking” or “following” us on a social media
platform. If you choose to click on a link to one of these Third-Party Websites or choose to
interact with or through a Social Media Platform, your activities are not governed by this Privacy
Policy and will be governed by the privacy policy on that Third-Party Website or Social Media
Platform. Please review their privacy policies and terms of service before disclosing any
Information there. We do not review, do not endorse, and are not responsible for the privacy
practices of these Third-Party Websites and Social Media Platforms.
We may also maintain pages on Social Media Platforms. Those pages and
your interaction with them are governed by the privacy policies of the relevant Social Media Platform,
and not our Privacy Policy. As with other Third-Party Websites, we do not endorse and are not
responsible for the privacy practices of these forums, although we may have a presence on them.
We use reasonable security measures to provide our Services and have
conformed our compliance efforts to ISO 27001 for our information security practices and
standards. However, you should assume that no data transmitted over the Internet or stored or
maintained by us or our third-party service providers can be 100% secure. Therefore, although we
believe the measures implemented by us reduce the likelihood of security problems to a level appropriate
to the type of data involved, we do not promise or guarantee, and you should not expect, that your
Information or private communications will always remain private or secure. We do not guarantee
that your Information will not be misused by third parties. We are not responsible for the
circumvention of any privacy settings or security features. You agree that we will not have any
liability for misuse, access, acquisition, deletion, or disclosure of your Information.
If you believe that your Information has been accessed or acquired by an
unauthorized person, you
shall promptly contact us via the “How to Contact Us” section so that we can quickly
take necessary measures.
V. DATA RETENTION
We will retain and use your Information for as long as needed to provide you
Services as necessary to comply with our legal obligations and resolve disputes and enforce our
agreements. However, under no circumstances will we retain your Information for longer than is
required for the purposes under which the Information may lawfully be used or is otherwise permissible
under applicable law. If you wish to request that we no longer use your Information to provide you
Services, please contact us at [email protected].
In accordance with our routine record keeping, we may delete certain records that contain Information
you have submitted to us. We are under no obligation to store such Information indefinitely and
disclaim any liability arising out of, or related to, the destruction of such Information.
VI. YOUR CHOICES
A. Email. By using our Services, you
agree that we may contact you by email as set forth herein. If you do not want to receive
marketing and promotional emails from us, you may click on the “unsubscribe” link in the email to
unsubscribe and opt out of marketing email communications by contacting us via the “How to Contact Us” section.
B. WhatsApp. If you share your phone
number with us and consent to receive communications, we will share our latest updates, information, and
promotional materials with you through WhatsApp, SMS, and phone calls. If at any time you want to
stop receiving these communications from us, you may do so by replying to a chat with the keyword STOP,
UNSUBSCRIBE, or BLOCK within the App.
C. Location Choices. You can change
the privacy settings of your device at any time to turn off the sharing of location information with our
Services. If you choose to turn off location services, this could affect certain features or
services of our Services. If you have specific questions about the privacy settings of your
device, we suggest you contact the manufacturer of your device or your mobile service provider for
help.
D. Cookies. If you want to delete
any cookies that are already on your computer, please refer to your file management software to locate
the file or directory that stores cookies. Other information on deleting or controlling cookies is
available at www.allaboutcookies.org. Please note that by deleting cookies or disabling future
cookies, you may not be able to access certain areas or features of our Services.
E. Opting Out of Direct Marketing.
To exercise choices regarding the marketing information you receive, you may also review the following
links:
- You may opt out of tracking and
receiving tailored advertisements on your mobile device by some mobile advertising companies and
other similar entities by downloading the App Choices app at www.aboutads.info/appchoices.
- You may opt out of receiving
permissible targeted advertisements by using the NAI Opt-out tool available
at http://optout.networkadvertising.org/?c=1 or visiting About Ads at http://optout.aboutads.info.
- You can opt out of having your activity on our Services made
available to Google Analytics by installing the Google Analytics opt-out add-on for your web browser by
visiting: https://tools.google.com/dlpage/gaoptout
for your web browser.
VII. YOUR DATA PROTECTION RIGHTS
This section of our Privacy Policy outlines the choices you may have with
respect to your Information, how we handle your exercise of those choices, and necessary contact
information.
In the event you would like Rich’s to correct, amend, or delete your
Information, or to provide you with access to your Information (your “Information Rights”), you may
contact us as specified below. For account holders, we will only respond to email messages sent
from the email account you used to set up your account. Please note that the exercise of these
Information Rights may impact your access to and usage of our Services.
B. Verifying Requests
To help protect your privacy and maintain security, we may require you to
provide certain information or documentation to verify your identity or specify your request before
granting you access to your Information or complying with your request. If you designate an
authorized agent to make a request on your behalf, we may require you to provide the authorized agent
written permission to do so and to verify your own identity directly with us (as described above).
If you would like to exercise your Information Rights or withdraw your
consent to the processing of your personal Information, please contact us through one of the following
methods:
Email: [email protected]
Phone: +91-22-42313500
Write us: Rich Products &
Solutions Pvt. Ltd.
Windsor Corporate Park, 6th Floor, Oshiwara, Lokhandwala Link Road, Andheri
West, Mumbai – 400 102.
To the extent you may be entitled to certain data subject rights under
applicable privacy laws, those rights may be honored by the Company following proper authentication and
verification. Please see the “How to Contact Us” section below for more
information. We will acknowledge and respond to grievances within 7 working days, as per applicable
Indian regulations.”
VIII. GEOGRAPHIC LOCATION OF DATA STORAGE AND PROCESSING
Our Services collect Information and processes and stores that Information in
databases located in San Francisco, California in the United States of America. As such, we may
store and process Information on servers located outside of the country where you originally provided
your personal data. If you are visiting the Services from India or another country outside the
United States, you should be aware that you may transfer personally identifiable information about
yourself to the United States, and that the data protection laws of the United States may not be as
comprehensive as those in your own country. By visiting our Services and submitting Information,
you consent to the transfer of such Information to the United States.
The Services are intended only for users over the age of thirteen (13).
If we become aware that a user under eighteen (18) has provided us with Information and/or set up an
account with us without parental or guardian consent, we will take steps to comply with any applicable
legal requirements to remove such Information and terminate the account. Contact us if you believe
that we have mistakenly or unintentionally collected Information from a child under the age of eighteen
(18) without obtaining the appropriate consent.
X. CHANGES TO THIS PRIVACY POLICY
We reserve the right to change, modify, or amend this Privacy Policy at any
time to reflect changes in our products and service offerings, accommodate new technologies, regulatory
requirements, or other purposes. If we modify our Privacy Policy, we will update the “Last
Updated” date below and such changes will be effective upon posting. It is your obligation to
check our current Privacy Policy for any changes.
If you have any questions about this Privacy Policy or the Information we
have collected about you, please contact our Grievance Officer whose contact details are set forth
below:
Name: Erika Marabella
Address: Rich Products &
Solutions Private Limited
Windsor Corporate Park, 6th Floor, Oshiwara, Lokhandwala Link Road, Andheri
West, Mumbai – 400 102.
Email: [email protected]
Phone: (716) 878-8144
You may also contact us through one of the following methods:
Email: [email protected]
Phone: +91-22-42313500
Write us: Rich Products &
Solutions Private Limited
Windsor Corporate Park, 6th Floor, Oshiwara, Lokhandwala Link Road, Andheri
West, Mumbai – 400 102.
Last Updated: June, 2025