Rich Products & Solutions Pvt. Ltd

Rich Products & Solutions Private Limited (previously known as Rich Graviss Products Private Limited), a company incorporated in India, having corporate identification number U15549PN1994PTC015847 and its registered office at J-177, MIDC, Bhosari, Pune, Maharashtra – 411026, India, and its affiliates and subsidiaries (hereinafter collectively referred to as “Rich’s,” “us,” “we,” “our,” or “Company”) have created this Privacy Policy to apply to all users of this website, www.richs.in and all digital assets contained or offered therein (collectively, our “Services”).  This Privacy Policy describes, among other things, the types of information we collect from users when you use our Services, how we use it, and how you can exercise certain rights related to your Information.

This Privacy Policy is integrated into our Terms & Conditions of Use (“Terms & Conditions”).  By using the Services and providing us with your Information (defined below), you agree and consent to the practices described in this Privacy Policy and Terms & Conditions referenced below and to the updates to these policies posted here from time to time.  If you have any privacy or data use concerns, please contact us as set out below under the heading “How to Contact Us.”

To make sure you stay informed of all changes, you should check these policies periodically. Updates will be referenced by the “Last Updated” date shown at the bottom of this policy.


We may collect the following types of personal data about you which are described in more detail below: (A) information you provide to us, (B) information we may automatically collect, and (C) information we may receive from third parties.  The information listed in (A)–(C) above, are detailed below, and hereinafter referred to as “Information.” 

A. Information You Provide to Us
In using our Services, you may provide us with Information, including, without limitation:

  1. Contact information such as name, email address, postal address, and telephone number(s); 
  1. Work center and line of business;
  2. Role within the Company, product of interest, and address;
  3. Communication and product preferences; 
  4. Payment and transaction information including credit or bank card information;
  5. Additional Information as otherwise described to you at the point of collection or pursuant to your consent.

You are under no obligation to provide your Information but your refusal to do so may prevent you from using certain Services.  The Information provided by you must be complete and accurate.  You must at all times verify the accuracy of the Information and documents provided as your own.  In case of providing untruthful, inaccurate, or outdated Information, we may suspend our Services provided.

B. Information We May Automatically Collect About You
Our Services may automatically collect certain Information about you.  We use this Information to help us design our Services to better suit our users’ needs.  This Information may include:

  1. IP address, which is the number associated with the service through which you access the Internet, like your ISP (Internet service provider);
  2. Date and time of your visit or use of our Services;
  3. Domain server from which you are using our Services;
  4. Type of computer, web browsers, search engine used, operating system, or platform you use;
  5. Data identifying the web pages you visited prior to and after visiting our website or use of our Services; 
  6. Your movement and activity within the website, which is aggregated with other information;
  7. Geographic data such as country or region;
  8. Mobile device information, including the type of device you use, operating system version, and the device identifier (or “UDID”); and
  9. Mobile application identification and behavior, use, and aggregated usage, performance data, and where the application was downloaded from.

We collect the above Information directly and through the use of third parties.  We collect this Information by using certain technologies, such as cookies, web beacons, and other technologies.  Third-party service providers, advertisers, and/or partners may also view, edit, or set their own cookies or place web beacons.

We may collect additional Information about you from third-party websites, social media platforms, such as but not limited to, Facebook, Twitter, or Instagram (“Social Media Platforms”), and/or sources providing publicly available information (e.g., from the India Post) to help us provide services to you, help prevent fraud, and for marketing and advertising purposes. This Privacy Policy only applies to Information collected by our Services.  We are not responsible for the privacy and security practices of those other websites or Social Media Platforms or the Information they may collect (which may include IP address).  You should contact such third parties directly to determine their respective privacy policies.  Links to any other websites or content do not constitute or imply an endorsement or recommendation by us of the linked website, Social Media Platform, and/or content.


We use and process your Information for things that may include, but are not limited to, the following:

  1. To respond to your inquiries and provide you with requested information and other communications, including by email;
  2. To process your product registration request;
  3. To send you our newsletter and other correspondence you request;
  4. To help you locate retailer, distributor, and wholesaler locations near you;
  5. For general or targeted marketing and advertising purposes, including sending you promotional material or special offers on our behalf or on behalf of our marketing partners and/or their respective affiliates and subsidiaries and other third parties, provided that you have not already opted out of receiving such communications;
  6. To fulfill contracts we have with you;
  7. To manage, improve, and foster relationships with third-party service providers, including vendors, suppliers, and parents, affiliates, subsidiaries, and business partners; 
  8. To maintain, improve, customize, or administer the Services, perform business analyses, or other internal purposes to improve the quality of our business, the Services, resolve technical problems, or improve security or develop other products and services;
  9. To comply with our Terms & Conditions;
  10. For analytics for business purposes and business intelligence;
  11. To comply with any applicable laws and regulations and respond to lawful requests; and/or
  12. For any other purposes disclosed to you at the time we collect your Information and/or pursuant to your consent.

We may disclose anonymized aggregated information about our users, that does not identify any individual, without any restriction.  

We may share your Information as set forth in the Privacy Policy and in the following circumstances:

  1. Third-Party Service Providers.  We may share your Information with third-party service providers or data processors that perform certain functions or services on our behalf (such as to host the Services, store or manage the data, perform analyses, process payments, provide customer service, or send communications for us).  These third-party service providers will process this data only for purposes specified by us.  In some instances, we may aggregate Information we collect so third parties do not have access to your identifiable Information to identify you individually.
  2. Disclosure of Information for Legal and Administrative Reasons.  We may disclose your Information without notice: (i) when required to by law or to comply with a court order, subpoena, search warrant, or other legal process; (ii) to cooperate or undertake an internal or external investigation or audit; (iii) to comply with legal, regulatory, or administrative requirements of governmental authorities (including, without limitation, requests from the governmental agency authorities to view your Information); (iv) to protect and defend the rights, property, or safety of us, our subsidiaries and affiliates and any of their officers, directors, employees, attorneys, agents, contractors and partners, and the website Service users; (v) to enforce or apply our Terms & Conditions; and (vi) to verify the identity of the user of our Services.
  3. Business Transfers.  Your Information may be transferred, disclosed, or otherwise conveyed (“Conveyances”) to a third party where we: (i) merge with or are acquired by another business entity; (ii) sell all or substantially all of our assets; (iii) are adjudicated bankrupt; or (iv) are liquidated or otherwise reorganize.  You agree to any and all such Conveyances of your Information.
  4. Information Shared with our Parent, Subsidiaries, and Affiliates.  We may share your Information with our parent company, subsidiaries, and affiliates.  If you do not want us to share your Information with our subsidiaries and affiliates, please contact our Privacy Counsel at [email protected].
  5. Aggregate and Deidentified Data.  We may share general Information, aggregated data or publish information based on aggregated data.  However, we will only do so in a way that your personal identity is protected. 
  6. Online Communications.  Any Information you submit in a public forum (e.g., a blog or social network) may be read, collected, or used by us and other participants, and could be used to personalize your experience.  You are responsible for the Information you choose to submit in these instances.
  7. With Your Consent.  We may share Information consistent with this Privacy Policy with your consent.

Except as provided in this Privacy Policy, we will not transfer, exchange, trade, or disclose your Information we have collected without your consent.


Occasionally, at our discretion, we may link to third-party sites or content on our Services (“Third-Party Websites”).  We may do this for the convenience of you and other users of the Services, but we do not have control over the operation of these Third-Party Websites.  These third-party sites have separate and independent privacy notices.  We, therefore, have no responsibility or liability for the content and activities of these linked sites.

In addition, from our Services you may be able to interact with social media sites (“Social Media Platforms”), for example, by “liking” or “following” us on a social media platform.  If you choose to click on a link to one of these Third-Party Websites or choose to interact with or through a Social Media Platform, your activities are not governed by this Privacy Policy and will be governed by the privacy policy on that Third-Party Website or Social Media Platform.  Please review their privacy policies and terms of service before disclosing any Information there.  We do not review, do not endorse, and are not responsible for the privacy practices of these Third-Party Websites and Social Media Platforms.

We may also maintain pages on Social Media Platforms.  Those pages and your interaction with them are governed by the privacy policies of the relevant Social Media Platform, and not our Privacy Policy.  As with other Third-Party Websites, we do not endorse and are not responsible for the privacy practices of these forums, although we may have a presence on them.


We use reasonable security measures to provide our Services and have adopted the ISO 27001 standard for information security practices and standards.  However, you should assume that no data transmitted over the Internet or stored or maintained by us or our third-party service providers can be 100% secure.  Therefore, although we believe the measures implemented by us reduce the likelihood of security problems to a level appropriate to the type of data involved, we do not promise or guarantee, and you should not expect, that your Information or private communications will always remain private or secure.  We do not guarantee that your Information will not be misused by third parties.  We are not responsible for the circumvention of any privacy settings or security features.  You agree that we will not have any liability for misuse, access, acquisition, deletion, or disclosure of your Information.

If you believe that your Information has been accessed or acquired by an unauthorized person, you shall promptly contact us via the “How to Contact Us” section so that we can quickly take necessary measures.


We will retain and use your Information for as long as needed to provide you Services as necessary to comply with our legal obligations and resolve disputes and enforce our agreements.  However, under no circumstances will we retain your Information for longer than is required for the purposes under which the Information may lawfully be used or is otherwise permissible under applicable law.  If you wish to request that we no longer use your Information to provide you Services, please contact us at [email protected].    In accordance with our routine record keeping, we may delete certain records that contain Information you have submitted to us.  We are under no obligation to store such Information indefinitely and disclaim any liability arising out of, or related to, the destruction of such Information.



This section of our Privacy Policy outlines the choices you may have with respect to your Information, how we handle your exercise of those choices, and necessary contact information.

In the event you would like Rich’s to correct, amend, or delete your Information, or to provide you with access to your Information (your “Information Rights”), you may contact us as specified below.  For account holders, we will only respond to email messages sent from the email account you used to set up your account.  Please note that the exercise of these Information Rights may impact your access to and usage of our Services.

To help protect your privacy and maintain security, we may require you to provide certain information or documentation to verify your identity or specify your request before granting you access to your Information or complying with your request.  If you designate an authorized agent to make a request on your behalf, we may require you to provide the authorized agent written permission to do so and to verify your own identity directly with us (as described above). 

If you would like to exercise your Information Rights, please contact us through one of the following methods:

Email: [email protected]

Phone: +91-22-42313500

Write us: Rich Products & Solutions Pvt. Ltd.

7th Floor, Fairlink Centre, Behind Monginis Factor, Off new Link Road Andheri (W), Mumbai – 400 058

To the extent you may be entitled to certain data subject rights under applicable privacy laws, those rights may be honored by the Company following proper authentication and verification.  Please see the “How to Contact Us” section below for more information.


Our Services collect Information and processes and stores that Information in databases located in San Francisco, California in the United States of America.  As such, we may store and process Information on servers located outside of the country where you originally provided your personal data.  If you are visiting the Services from India or another country outside the United States, you should be aware that you may transfer personally identifiable information about yourself to the United States, and that the data protection laws of the United States may not be as comprehensive as those in your own country.  By visiting our Services and submitting Information, you consent to the transfer of such Information to the United States.


The Services are intended only for users over the age of thirteen (13).  If we become aware that a user under eighteen (18) has provided us with Information and/or set up an account with us without parental or guardian consent, we will take steps to comply with any applicable legal requirements to remove such Information and terminate the account.  Contact us if you believe that we have mistakenly or unintentionally collected Information from a child under the age of eighteen (18) without obtaining the appropriate consent.


We reserve the right to change, modify, or amend this Privacy Policy at any time to reflect changes in our products and service offerings, accommodate new technologies, regulatory requirements, or other purposes.  If we modify our Privacy Policy, we will update the “Last Updated” date below and such changes will be effective upon posting.  It is your obligation to check our current Privacy Policy for any changes.


If you have any questions about this Privacy Policy or the Information we have collected about you, please contact our Grievance Officer whose contact details are set forth below:

Name: Erika Marabella

Address: Rich Products & Solutions Private Limited

7th Floor, Fairlink Centre, Behind Monginis Factor, Off new Link Road

Andheri (W), Mumbai – 400 058

Email: [email protected]

Phone: (716) 878-8144

You may also contact us through one of the following methods:

Email: [email protected]

Phone: +91-22-42313500

Write us: Rich Products & Solutions Private Limited

7th Floor, Fairlink Centre, Behind Monginis Factor, Off new Link Road

Andheri (W), Mumbai – 400 058

Last Updated: September 05, 2023